An Approach to User Management of Broadband Services

نویسندگان

  • Paul Coates
  • Jeremy Ellman
چکیده

This paper describes an approach to the In­Call control of services as developed by the ASCOT project. Emphasis is made on the application of usability principles to the practical problems presented by real service deployment within an Integrated Service Engineering environment. The ASCOT approach to the graphical control of services in­call will be described including details of practical experiments and any conclusions drawn.

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تاریخ انتشار 1995